Jayla Shadow Black Cardigan

Domestic Shipping Policy

Chaser values our customers dearly and want to make sure you have an exceptional shopping experience with Chaser.

Chaser Brand uses USPS for it's domestic deliveries. Other arrangements can be made for additional fee's.

Chaser is now shipping direct to Canada and other countries worldwide. Our current policy is for International Customers to pay for shipping with duties/taxes at checkout.

FREE USPS GROUND within the United States (including Alaska and Hawaii) is available for orders above $75.00; otherwise the standard rate is $5.00. Deliveries should take (3-5) business days or less using standard ground, unless noted otherwise*.

For FedEx Ground and 2-day -  items that are purchased after 4:00pm PST we aim to ship the following day.

For Standard Overnight Shipping - orders need to be processed before Thursdays, 3pm PST.

RATES:

USPS Ground: $7.95

FREE USPS Ground:  Orders $75 and above

FedEx 2-Day Air: $15.00

FREE 2-Day Air: $100 and above

Standard Overnight: Contact us for rates.

Items that are purchased anytime on Saturday's and Sunday's are projected to ship the following Monday. This includes (2)-Day shipping; special shipping arrangements can be made and agreed upon between you and your customer rep.

Please note that FEDEX delivers to physical addresses only and does not deliver to PO's.  Orders that have a PO for a shipping address will not be shipped and you will be contacted by customer service. For the record, USPS does ship to PO Boxes.

SALES

Due to high volume, orders for special sales (ie/Black Friday, Memorial Day, Labor Day, July 4th) will ship by end of following week.

Please contact customerservice@chaserbrand.com for more info. 

Click here for information regarding our return policy.

International Shipping Policy

Chaserbrand.com has recently opened up our channels to the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, New Zealand and beyond.  We ship via DHL.

The rates are determined at checkout.

Customer assumes all duties and tariffs at checkout.  

Do you offer free international shipping for orders above $75.00 and $150.00 usd?

As of now, our free shipping offer is for customers from the United States only.

Returning items should be as easy as slipping into your favorite tee, right? Well, we've got you covered!

Here's everything you need to know about making returns with us:

🌟 **60-Day Return Policy**: You've got a full 60 days from your purchase to decide if something's just not your vibe. We'll happily give you a full refund or set you up with store credit or an exchange.

🛍️ **Easy Returns**: Head over to chaser.loopreturns.com and let the magic happen. Just follow the simple instructions to kickstart your return journey.

🏢 **Happy Returns Drop-offs**: Drop off your items at a Happy Returns center, and you can leave the original packaging behind. Easy peasy!

💰 **Refunds**: As soon as your Happy Return drop-off hits our radar, we'll get that refund ball rolling. Expect your money back in the same form as your original purchase. Ditto for exchanges.

🌎 **International Orders**: Quick heads up—return labels aren't provided for international orders, but don't worry, we'll still sort you out.

💸 **Flexible Options**: Whether you're after an exchange, store credit, or a good old-fashioned refund, we've got options galore.

🔍 **Damaged Items**: Oops, did something arrive not quite up to snuff? No worries! Just shoot us an email at returns@chaserbrand.com with a snap of the issue, and we'll take care of the rest.

Phew, that's a wrap! If you've got any questions or need a little extra help, head over to our customer care page or just give us a shout. We're here for you every step of the way!

Happy returning! 🎉