CUSTOMER CARE
Need help with something on our site?
Whether it’s a question about a product, a domestic or international web order, or anything else related to shopping online, the best way to reach us is by emailing web@chaserbrand.com.
If your inquiry is about an order, please include any of the following so we can pull it up fast:
• Your “SF” order number (found in your confirmation email and listed as “Customer PO” on your invoice)
• The printed invoice number
• The printed order number
We’re a tight crew and handle all customer support via email—no phone tag, no elevator music. Just real people, ready to help. You’ll hear back from us within 24 hours (often way sooner).
Thanks for rolling with us. We’ve got you.
Checkout+ - Shipping Protection + Free Eligible Refunds
Add Checkout+ for $4.95 per order at checkout and receive shipping protection plus free eligible refunds.
Prefer to skip it? No problem. Exchanges and store credit remain free. Refunds to your original form of payment are subject to a $9.00 return processing fee.
Need to send something back? We’ve teamed up with Loop and Happy Returns to make it quick and painless.
Start Your Return
Head to our Online Returns Portal to get started.
You’ll need:
Your Order Number
You’ll find it in your order confirmation email. Chaser online order numbers begin with “SF” (for example, SF12345). It’s also listed as “CUSTOMER PO” on your printed invoice.
Your ZIP Code
Once you’re in, select the item(s) you’d like to return and choose from the available exchange, store credit, or refund options.
DROP OFF WITH HAPPY RETURNS
Prefer to skip the box, printer, and packing tape?
Choose Happy Returns during the return process and you’ll receive a QR code. Bring your eligible item(s) and QR code to a participating Happy Returns Return Bar. No shipping box or printed label required.
Your return will be scanned at drop-off and your refund, exchange, or store credit process will get underway.
RETURN BY MAIL
Can’t make it to a Return Bar? No problem.
Choose the mail option when creating your return and follow the instructions to ship your eligible item(s) back to us using the return label provided.
Mailed returns may take a little longer to process once they reach our warehouse.
DAMAGED OR DEFECTIVE ITEM?
Don’t send it back.
Start through our Online Returns Portal, select the damaged or defective item, complete the form, and upload photos showing the issue.
Once submitted, drop us a line at returns@chaserbrand.com with your order number. We’ll review the claim and process a refund or replacement, as applicable.
Damaged or defective items do not need to be returned.
A QUICK NOTE ABOUT RETURN COSTS
Exchanges and store credit are free.
If you purchased Checkout+ with your order, eligible refunds are also free.
If Checkout+ was not purchased, refunds to your original form of payment are subject to a $9.00 return processing fee.
For complete return eligibility and terms, see the Return Policy section below.
Sometimes it works. Sometimes it doesn't. Either way, we want returns to be simple.
60 DAYS TO DECIDE
Eligible merchandise purchased through chaserbrand.com may be returned within 60 days of delivery.
Returned merchandise must be:
- Unworn
- Unwashed
- In its original condition
- Returned with all original tags attached
Whenever possible, please return merchandise in the individual bag in which it arrived.
REFUNDS, EXCHANGES + STORE CREDIT
Changed your mind? You've got options.
Exchanges are free.
Store credit returns are free.
If you purchased Checkout+ for $4.95 with your order, eligible refunds to your original form of payment are also free.
If Checkout+ was not purchased, refunds to your original form of payment are subject to a $9.00 return processing fee, which will be deducted from your refund.
Checkout+ does not change whether an item is eligible for return under this policy.
ORIGINAL SHIPPING CHARGES
Original shipping and handling charges are non-refundable for both domestic and international orders.
FINAL SALE
Items discounted 60% or more or marked FINAL SALE are not eligible for return, exchange, or store credit.
Checkout+ does not make Final Sale merchandise returnable.
If you're unsure whether an item is eligible before purchasing, drop us a line at returns@chaserbrand.com. We'd much rather answer the question now than disappoint you later.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Something arrive damaged, defective, or just plain wrong? That's on us.
Start through our Online Returns Portal, select the affected item, complete the form, and upload photos showing the issue. Once submitted, email returns@chaserbrand.com with your order number and we'll review your claim.
Approved claims may be refunded or replaced, depending on availability.
Damaged or defective merchandise does not need to be returned, and the $9.00 return processing fee does not apply to approved damaged, defective, or incorrect-item claims.
Items that have been worn, washed, altered, or damaged after delivery are not eligible for a damage or defect claim.
FRIENDS + FAMILY DISCOUNTS
Orders placed using Friends & Family discount codes of 40% or more are eligible for exchange or store credit only.
Refunds to the original form of payment are not available for these purchases, except for approved damaged, defective, or incorrect-item claims.
INTERNATIONAL RETURNS
International purchases may be returned if they otherwise meet our return requirements. Return shipping labels are not provided for international orders, and customers are responsible for international return shipping costs.
Please see International Returns below for complete information.
HOLIDAY RETURNS
Orders placed during our designated holiday shopping period may receive an extended return window.
Holiday return dates and extensions will be posted on our website during the holiday season.
RETURN ABUSE
We reserve the right to limit or refuse returns, exchanges, refunds, and future purchases in cases of excessive or abusive return activity.
Basically, shop like a human and we're all good.
COSTUME HOUSES + MEDIA
Working on a production, photoshoot, styling project, or influencer campaign? We'd love to hear from you.
Chaserbrand.com isn't a costume rental house, so merchandise purchased for productions and subsequently returned may be considered return abuse.
Instead, drop us a line at gihan@chaserbrand.com before purchasing and we'll be happy to work with you directly.
NEED SOME HELP?
Our Customer Care team is available Monday-Friday, 9AM-5PM PT.
Questions about a return, Checkout+, or your order? Drop us a line at returns@chaserbrand.com. We're here to help.
Returning an order from outside the United States? The process is pretty much the same, with a couple of important differences.
START YOUR RETURN
Head to our Online Returns Portal and enter your order number and postal code to get started.
Select the item(s) you'd like to return and follow the instructions provided.
RETURN SHIPPING
International return labels are not provided by Chaser.
You'll need to arrange and pay for return shipping using the carrier of your choice. Please include a copy of your order confirmation inside the package so we can identify and process your return when it arrives.
We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been processed.
REFUNDS, EXCHANGES + STORE CREDIT
Eligible international merchandise may be returned within 60 days of delivery.
Exchanges and store credit are free.
If you purchased Checkout+ with your order, eligible refunds are free.
If Checkout+ was not purchased, refunds to your original form of payment are subject to a $9.00 return processing fee, which will be deducted from your refund.
International return shipping costs are the customer's responsibility regardless of whether Checkout+ was purchased.
RETURN CONDITION
Returned merchandise must be unworn, unwashed, in its original condition, and have all original tags attached.
SHIPPING CHARGES
Original shipping and handling charges are non-refundable.
Any return shipping costs, duties, taxes, brokerage fees, or other charges associated with sending an international return back to Chaser are also non-refundable.
FINAL SALE
Items discounted 60% or more or marked FINAL SALE are not eligible for return, exchange, or store credit.
DAMAGED OR DEFECTIVE?
Don't ship it back.
Start through our Online Returns Portal, complete the form, and upload photos showing the issue. Once submitted, drop us a line at returns@chaserbrand.com with your order number.
Approved damaged or defective items do not need to be returned, and we'll work with you on a refund or replacement as applicable.
NEED SOME HELP?
Questions about an international return? Drop us a line at returns@chaserbrand.com. We're happy to help.
One thing I'd verify operationally before publishing the bolded Checkout+ line: does Checkout+ actually apply to international orders? If you've restricted Checkout+ to the U.S. market, we should remove every reference to it from International Returns rather than implying international customers can purchase it.
Hello, global trendsetters!
Exciting news! Chaser is expanding its reach to new territories! We're delighted to announce the opening of our online store to our friends in the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, New Zealand, and beyond. Let the international adventure commence!
For our international shipping needs, we've teamed up with the fantastic DHL. Rates will vary depending on your country, inclusive of duties and taxes. Rest assured, with their expertise, your shipping experience will be smooth sailing!
Now, you might be wondering about free international shipping for orders exceeding $75.00 or $150.00 USD. Currently, this offer is exclusive to our amazing customers in the United States. But fear not, as we're always evolving, so stay tuned for updates!
If your country isn't mentioned above, no worries! We're all about making things happen. Just shoot us an email at web@chaserbrand.com, and let's discuss some special arrangements. We're here to assist you!
Thank you for being a part of the global Chaser family!
Wholesale question? Let’s talk shop.
For all wholesale inquiries—including general sales questions, new account requests, or order assistance—reach out to us at customerservice@chaserbrand.com.
Prefer the phone? You can call us at 310.719.7004.
Want to skip the back-and-forth?
You can also fill out our wholesale form here—someone from our team will get back to you ASAP with next steps.
Already a buyer or retailer?
We’re on JOOR—check out our latest linesheets, place orders, and track them all in one place: jooraccess.com/chaser
Got a general business inquiry?
We’d love to hear from you.
For brand partnerships, distribution, or any other business-related opportunities, please reach out directly to:
• Hadi Salem – hadi@chaserbrand.com
• Stephen Kayne – stephen@chaserbrand.com
Interested in selling Chaser in Europe?
We’ve got a guy for that. Contact Sven Oberstein at sven.oberstein@chaserbrand.com for all European sales and distribution inquiries.
If you have questions about our current licensing partners or are interested in collaborating with Chaser as a licensee, we’d love to connect.
Reach out to Ramsey Salem at ramsey@chaserbrand.com and include a bit about your brand or business—we’re always open to fresh partnerships with the right vibe.
At chaserbrand.com, we offer an enticing loyalty, rewards, and referral program that simply requires setting up an account.
Customers who create an account gain immediate access to accumulated loyalty points from prior orders.
To maintain security against fraud, we've introduced order minimums for various discount tiers:
- 100 points for orders of $25 and above
- 200 points for orders of $40 and above
- 300 points for orders of $50 and above
- 400 points for orders of $60 and above
- 500 points for orders of $70 and above
The maximum value redeemable per order using 500 points is $50 off.
For further details, please visit our Chaser Rewards section.
For press inquiries, media features, or collaboration opportunities, please reach out to Gihan Salem at gihan@chaserbrand.com.
She’s your go-to for all things Chaser—brand stories, interviews, and the latest from our world of effortless edge.
Shipping Policy for North America - We've Got Your Back!
Hey there, cherished Chaser customers!
At Chaser, we treasure you like gold and want your shopping experience to be nothing short of extraordinary. So, here's the lowdown on our shipping details:
Domestic Deliveries (United States):
We use the fantastic services of USPS for all our domestic deliveries. Need something out of the ordinary? We can make special arrangements for an additional fee. Just let us know!
Shipping to Canada:
Exciting news! Chaser now ships directly to Canada. Please note that our current policy requires our awesome Canadian customers to take care of any duties and taxes at checkout.
Free Shipping Offers:
For our beloved customers in the United States (including Alaska and Hawaii), we've got your back with FREE USPS Ground shipping for orders above $75.00. That's right, free is the magic word!
Need your goodies a little faster? No problemo! Contact us and we'll make it happen :)
Now, for orders below those awesome thresholds, we've got some standard shipping rates for you:
USPS Ground: $10.00
FREE USPS Ground: Orders $75 and above
FedEx 2-Day Air: $15.00
FREE 2-Day Air: $100 and above
Standard Overnight: Contact us for rates.
Delivery Times:
We know you're eager to receive your Chaser goodies, so here's the scoop: With our standard ground shipping, deliveries usually take about 5 to 10 business days or less, unless stated otherwise*.
A few things to keep in mind:
For USPS Ground and 2-Day shipping, any items purchased after 4:00pm PST will be shipped the following day.
If you request Standard Overnight Shipping, make sure your order is processed before 3:00pm PST on Thursdays.
Please note that any purchases made on Saturdays and Sundays will be shipped on the following Monday. This applies to 2-Day shipping as well. We're flexible, so if you need special shipping arrangements, just reach out to your friendly customer rep.
See below for sale info!
One more thing: FedEx delivers only to physical addresses and does not ship to PO boxes. So, if you chose FedEx and provided a PO box as your shipping address, we won't be able to ship your order. But don't worry, our top-notch customer service team will contact you to sort things out. Just note - USPS does ship to PO Boxes :)
Sales:
During special sales events like Black Friday, Memorial Day, Labor Day, and July 4th, we want to give you the heads up that due to high volume, orders may ship by the end of the following week. Rest assured, we're doing our best to get your Chaser treasures to you ASAP!
Need more information? Reach out to our fabulous customer service team at web@chaserbrand.com. They're always happy to help!
Oh, and don't forget to check out our return policy in our customer care FAQ.
Thanks for being part of the Chaser family!
chaserbrand.com accepts the following payment options: American Express, Apple Pay, Afterpay, MasterCard, Visa, Shop Pay, Venmo, PayPal, and Meta.
The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.
chaserbrand.com only accepts one discount code per order.
Chaser will honor a 14 day price adjustment period for items purchased at full price from chaserbrand.com.
We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.
Chaser will price match other retailers - link to product is required to verify price.
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.
Products labeled FINAL SALE are not eligible for a refund.
Express shipping will be disabled during most sales.
Discount codes and other promotional offers are valid for a limited time and cannot be combined with any other offer including Welcome discount.
Discount codes and other promotional offers are not valid on ANY previous purchases, or towards the purchase of gift certificates.
Prices and availability are for a limited time and subject to change without notice.
Discount codes and other promotional offers are exclusive of taxes and shipping.
Only one discount code is accepted per order. This includes loyalty codes, free shipping codes, etc.