ALL DOMESTIC ORDERS FROM CHASERBRAND.COM ARE GUARANTEED A FREE RETURN
*Our policy lasts 30 days. If 30 days has passed since your purchase was delivered, we unfortunately can’t offer you a refund or exchange. We do offer a five day grace period to account for shipping.
Obtaining a Return Label
To start the return process, you will need the order # issued and emailed to you after your original purchase was made. This will start with the letters "SF", ex. SF1234. On the physical invoice that was sent with your order, this can be found under "CUSTOMER PO" (click for example).
Now simply click here and fill out the form.
Notes about our return form, labels & process:
Please note that our policy counts the date you received your order as the official date of your purchase.
Only one return label per order will be accepted.
You can create as many return requests as needed, however only one return label will be provided per order.
All returns are processed on Fridays.
If you sent a package that was received by us per tracking confirmation, please note it will not be processed until the following Friday.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged and will be fulfilled immediately, if available. If you need to exchange it for the same item or a similarly priced item, please click here and fill out the form.
*Please note the following exceptions to our general policy:
Our customer service hours are Monday - Friday, 9am - 5pm PST. Again, shipping and handling charges are not refundable.
If you are unsure how to properly return your item, please contact firstname.lastname@example.org or call us at 310.719.7004 ext 203.