ALL DOMESTIC ORDERS FROM CHASERBRAND.COM ARE GUARANTEED A FREE RETURN
*Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. There is a five day grace period for the duration of shipping.
If you have an item you'd like to return or exchange, simply click here and fill out the form.
In order to obtain a label you will need the order # issued and emailed to you after your original purchase was made. This will start with the letters "SF", ex. SF1234. On the physical invoice that was sent with your order, this can be found under "CUSTOMER PO" (click for example).
Chaser will then issue a free shipping label from FedEx that you can use to ship your items back to us.
It usually takes 1-2 days for a shipping label to be generated which will be emailed with return instructions to the address we have on file - we are a small family run company and sometimes these things take longer than expected. We appreciate your understanding and patience :)
Once received by our accounting department, Chaser will exchange/refund your return.
Please note that our policy counts the date you received order as the official date of your purchase.
Only one return label per order will be accepted.
You can create as many return requests as needed, however only one return label will be provided per order.
All returns are processed on Fridays.
If you sent a package that was received by us per tracking confirmation, please note it will not be processed until the following Friday.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged and will be fulfilled immediately, if available. If you need to exchange it for the same item or a similarly priced item, please fill out the form below.
*Please note the following exceptions to our general policy:
Our customer service hours are Monday - Friday, 9am - 5pm PST. Again, shipping and handling charges are not refundable.
If you are unsure how to properly return your item, please contact firstname.lastname@example.org or call us at 310.719.7004 ext 203.