Returns & Exchanges - chaserbrand.com

Returns & Exchanges

ALL DOMESTIC ORDERS FROM CHASERBRAND.COM ARE GUARANTEED A FREE RETURN

General Policy

*Our policy lasts 30 days. If 30 days has passed since your purchase was delivered, we unfortunately can’t offer you a refund or exchange. We do offer a five day grace period to account for shipping.

Obtaining a Return Label

To start the return process, you will need the order # issued and emailed to you after your original purchase was made. This will start with the letters "SF", ex. SF1234.  On the physical invoice that was sent with your order, this can be found under "CUSTOMER PO" (click for example).

Please be sure you read the above instructions closely...

Now simply click here and fill out the form.

Notes about our return form, labels & process:

  • A USPS label should be emailed to you upon receipt of your request. However, sometimes it can take up to 2 days for a shipping label to be generated which will be emailed with return instructions to the email address we have on file.
  • If possible, please us the same packaging that your order was shipped in.
  • Our online form is currently not able to accept multiple reasons for returns.  If you have multiple items that are being sent back, and one (or more) is for an exchange (or replacement for damaged items) and the other(s) for a refund, please select the "exchange option" and in the notes, tell us which item and size you want to exchange for, as well as which product is coming back for a refund. We hope to get this corrected asap.
  • Once received by our accounting department, Chaser will exchange/refund your return.

Please note that our policy counts the date you received your order as the official date of your purchase.  

Only one return label per order will be accepted. 

You can create as many return requests as needed, however only one return label will be provided per order.

All returns are processed on Fridays. 

If you sent a package that was received by us per tracking confirmation, please note it will not be processed until the following Friday.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at phil@chaserbrand.com

Exchanges (if applicable)

We only replace items if they are defective or damaged and will be fulfilled immediately, if available.  If you need to exchange it for the same item or a similarly priced item, please click here and fill out the form.

*Please note the following exceptions to our general policy:

    1. Returns of any items that have been washed or damaged by the customer will not be honored with a refund or replacement garment. If possible, send the garments back in the same individual bag they were shipped in.
    1. Returns of any heavily discounted sale items marked ALL SALES FINAL are not available for a refund. We will do our best to accommodate exchanges, if desired. If not, store credit is available.  This does not include damaged items received by the customer. All items on our SALES PAGE fall into this category, unless noted otherwise.
    1. Returns for orders using Friends & Family discount codes are eligible for exchanges only and cannot be refunded, damaged items being the only exception.
    1. Shipping is a one-time charge and is not refundable.
    1. All International orders are final; exchanges and refunds not accepted. If you need further assistance with International Orders please click here.
    1. Chaser does allow a (5) day grace period to account for shipping duration.

    Our customer service hours are Monday - Friday, 9am - 5pm PST.  Again, shipping and handling charges are not refundable.  

    If you are unsure how to properly return your item, please contact customerservice@chaserbrand.com or call us at 310.719.7004 ext 203.