CUSTOMER CARE

Chaser is here for you!

Online Customer Service

For questions pertaining to our website, domestic and international web orders, and website product:
web@chaserbrand.com

If your inquiry is about an order, please include the order number in your email (starts with "SF)

Prefer to talk to a live person?

Give us a call at 310.719.7004

M-F 9:30AM - 4:30PM

Wholesale question?

For general sales and wholesale questions, contact us:
customerservice@chaserbrand.com or call 310.719.7004.

You can also click here to fill out our wholesale form - someone will get back to you asap.

OR

Find us on JOOR

View our linesheets. Place and track orders.
https://jooraccess.com/chaser

General Business Inquiry?

Contact Hadi Salem at hadi@chaserbrand.com

or Stephen Kayne at stephen@chaserbrand.com

Looking to sell in Europe?

Contact Sven Oberstein at
sven.oberstein@chaserbrand.com

Hey there!

Returning items should be as easy as slipping into your favorite tee, right? Well, we've got you covered!

Here's what you'll need to get started:

  1. Order Number: First things first, find the order number you received via email after making your purchase. It'll always kick off with "SF" (for example, SF12345). Can't find it? No worries, it's also listed under "CUSTOMER PO" on your printed invoice.
  2. ZIP CODE

With your order number and zip code handy, you're all set to breeze through your return process. Let's get started! 🛍️🎉

Here's everything you need to know about making returns with us:

🌟 **60-Day Return Policy**: You've got a full 60 days from your purchase to decide if something's just not your vibe. We'll happily give you a full refund or set you up with store credit or an exchange.


🛍️ **Easy Returns**: Head over to chaserbrand.happyreturns.com and let the magic happen. Just follow the simple instructions to kickstart your return journey.

🏢 **Happy Returns Drop-offs**: Drop off your items at a Happy Returns center, and you can leave the original packaging behind. Easy peasy!

🌎 **International Orders**: Quick heads up—return labels aren't provided for international orders, but don't worry, we'll still sort you out.

🤝 **Happy Returns Partnership**: We've teamed up with Happy Returns to sprinkle a little extra ease into your return process. Because why make things complicated, right?

💸 **Flexible Options**: Whether you're after an exchange, store credit, or a good old-fashioned refund, we've got options galore.

🔍 **Damaged Items**: Oops, did something arrive not quite up to snuff? No worries! Just shoot us an email at returns@chaserbrand.com with a snap of the issue, and we'll take care of the rest.

📦 **Mailed Returns**: Remember, if you're sending something back to us, make sure it's unworn, unwashed, and snug back into its original bag with all the tags attached. We appreciate the love!

✉️ **Processing Time**: Mailed returns take a little extra TLC, so hang tight while our return wizards work their magic.

💰 **Refunds**: As soon as your Happy Return drop-off hits our radar, we'll get that refund ball rolling. Expect your money back in the same form as your original purchase. Ditto for exchanges.

📦🚚 **Shipping Deets**: Sorry, shipping and handling charges are non-refundable—just one of those not-so-fun facts of life.

🚫 **Final Sale Items**: Heads up, anything marked 50% off or more is final sale. If you're unsure, hit up our Customer Care team before taking the plunge.

🚫🚫 **No Returns on Final Sale Items**: Once it's marked final sale, it's a done deal—no returns or exchanges, sorry!

💻 **Website Purchases Only**: We're all about keeping things in the fam, so we only accept returns for items purchased through chaserbrand.com.

⏰ **Holiday Extension**: Orders placed between November and December 15th get a little extra love with an extended return window of 15 days.


**Damages, Defective Items, and Shipping Errors (if applicable)**

We understand that mistakes happen, but we're here to make things right for you!

If you receive a defective, damaged item, or there's a shipping error, we'll jump into action immediately. Upon your request and if the item is available, we'll fulfill your replacement item without delay. However, if we're unable to fulfill the item, we'll reach out to you right away to discuss alternatives.

Now, here are some important exceptions to keep in mind:

**Customer Responsibility** 🧼🛑
Unfortunately, we can't honor refunds or replacement garments for items that have been washed or damaged by the customer. If possible, please return the garments in the same individual bag they were shipped in.

**Sale Items** 💸🚫
Returns for heavily discounted sale items that are greater than 50% off or marked as "ALL SALES FINAL" are not eligible for a refund. But don't worry, we'll do our best to accommodate exchanges or provide store credit, unless the item was received damaged by the customer.

**Friends & Family Discount Codes** 👨‍👩‍👧‍👦💳
Orders using Friends & Family discount codes (40% and above) are eligible for store credit or exchanges only, with damaged items being the only exception. Refunds are not available for these orders.

**Shipping Charges** 🚚💰
Just a heads up, shipping charges at checkout are a one-time fee and are non-refundable, whether it's for International or Domestic orders.

**Grace Period** ⏳✉️
We offer a (5) day grace period to account for shipping duration, ensuring you have ample time to make decisions about your order.

**Return Abuse** 🚫🔁
Please note that we reserve the right to ban customers from making future purchases if they exhibit "return abuse."

**Costume Houses / Media** 🎥👗
Planning an upcoming production, photoshoot, or influencer campaign? We're thrilled to be a part of it! Feel free to reach out to gihan@chaserbrand.com for any media inquiries. However, please remember that our website isn't a prop-house or rental facility. We're committed to taking action against agencies purchasing online and abusing our return policy for their productions. We'd much prefer to work with you directly, so don't hesitate to contact us!

Our customer service hours are Monday - Friday, 9am - 5pm PST. Remember, shipping and handling charges are non-refundable.

If you have any questions or concerns, we're here to help!


Phew, that's a wrap! If you've got any questions or need a little extra help, just give us a shout. We're here for you every step of the way!

Happy returning! 🎉

Hey there!

Guess what? We've teamed up with Happy Returns to make returning and exchanging items a breeze—no boxes or printers needed, just good vibes and sustainability all around! 🌱♻️

Here's how it works:

1. **Return Bar:** Start your return online, pick out the items you want to send back, and let us know why. Then, it's as easy as locating a nearby Return Bar. Once you're there, just use the QR code sent to you by Happy Returns, and voila! Your drop-off takes less than a minute.

2. **Mail Returns:** If the above option doesn't suit you, don't worry! You can still ship your returns back to us through the mail using a label provided by us. No fuss, no hassle.

And hey, did we mention:

- **Free returns and exchanges**: Yes, you read that right! We've got your back, no extra charges involved.
- **No box or label needed**: Because who needs extra clutter? Just you, your item, and the desire for an easy return.
- **Thousands of Return Bar locations nationwide**: No matter where you are, there's likely a Return Bar nearby waiting to help you out.
- **Refund or exchange initiated at drop off**: Say goodbye to waiting around. We'll get the ball rolling as soon as you drop off your return.
- **Return Bar returns are more sustainable than mail returns**: Yup, you're making a positive impact on the planet while returning your items. Win-win!

So go ahead, shop with confidence, knowing that if something doesn't work out, we've got your back. Happy returning! 🎉

Hello, global trendsetters!

Exciting news! Chaser is expanding its reach to new territories! We're delighted to announce the opening of our online store to our friends in the UK, Germany, France, Israel, Netherlands, Spain, UAE, Australia, New Zealand, and beyond. Let the international adventure commence!

For our international shipping needs, we've teamed up with the fantastic DHL. Rates will vary depending on your country, inclusive of duties and taxes. Rest assured, with their expertise, your shipping experience will be smooth sailing!

Now, you might be wondering about free international shipping for orders exceeding $75.00 or $150.00 USD. Currently, this offer is exclusive to our amazing customers in the United States. But fear not, as we're always evolving, so stay tuned for updates!

If your country isn't mentioned above, no worries! We're all about making things happen. Just shoot us an email at web@chaserbrand.com, and let's discuss some special arrangements. We're here to assist you!

Thank you for being a part of the global Chaser family!

Hey there!

If you're returning an order from outside the United States, don't fret! The process is pretty much the same, with just a couple of tweaks. Here's the scoop:

🌍 **International Returns**: You'll need to arrange and pay for the return shipping using a carrier of your choice. Once you've got that sorted, contact returns@chaserbrand.com and let us know what is coming back. Be sure to print out the confirmation of your order and include it with your return package.

🔄 **Options Galore**: Whether you're eyeing up an exchange, store credit, or a good ol' refund, the choice is yours. We've got you covered!

🏷️ **Tag It Up**: Remember to include all garment tags with your return. It's the little details that make all the difference!

📦 **Shipping Deets**: Just a heads up—those shipping charges at checkout are a one-time deal and not refundable, whether you're shipping domestically or internationally.

🚫 **Final Sale Items**: Sorry, but items marked as FINAL SALE are a no-go for returns. Gotta keep those sale finds extra special!

Need a hand or got some questions? Don't hesitate to reach out! We're here to make sure your return experience is as smooth as silk.

Happy returning! 🎉

If you have questions about our current licenses, or would like to be on our roster, please contact Ramsey Salem at ramsey@chaserbrand.com

At chaserbrand.com, we offer an enticing loyalty, rewards, and referral program that simply requires setting up an account.

Customers who create an account gain immediate access to accumulated loyalty points from prior orders.

To maintain security against fraud, we've introduced order minimums for various discount tiers:

  • 100 points for orders of $25 and above
  • 200 points for orders of $40 and above
  • 300 points for orders of $50 and above
  • 400 points for orders of $60 and above
  • 500 points for orders of $70 and above


The maximum value redeemable per order using 500 points is $50 off.

For further details, please visit our Chaser Rewards section.

For press and media inquiries, please contact Gihan Salem at gihan@chaserbrand.com

Shipping Policy for North America - We've Got Your Back!

Hey there, cherished Chaser customers!

At Chaser, we treasure you like gold and want your shopping experience to be nothing short of extraordinary. So, here's the lowdown on our shipping details:

Domestic Deliveries (United States):
We use the fantastic services of FedEx for all our domestic deliveries. Need something out of the ordinary? We can make special arrangements for an additional fee. Just let us know!

Shipping to Canada:
Exciting news! Chaser now ships directly to Canada. Please note that our current policy requires our awesome Canadian customers to take care of any duties and taxes at checkout.

Free Shipping Offers:
For our beloved customers in the United States (including Alaska and Hawaii), we've got your back with FREE FedEx Ground shipping for orders above $75.00. That's right, free is the magic word!

Need your goodies a little faster? No problemo!  Contact us and we'll make it happen :)

Now, for orders below those awesome thresholds, we've got some standard shipping rates for you:

USPS Ground: $7.50

FREE USPS Ground:  Orders $75 and up

FedEx 2-Day Air: $15.00 (currently not available)

*Standard Overnight: $40.00 (not available at the moment, sorry!)

Delivery Times:
We know you're eager to receive your Chaser goodies, so here's the scoop: With our standard ground shipping, deliveries usually take about 5 to 10 business days or less, unless stated otherwise*.

A few things to keep in mind:

For USPS Ground and 2-Day shipping, any items purchased after 4:00pm PST will be shipped the following day.

If you opt for Standard Overnight Shipping, make sure your order is processed before 3:00pm PST on Thursdays.

Please note that any purchases made on Saturdays and Sundays will be shipped on the following Monday. This applies to 2-Day shipping as well. We're flexible, so if you need special shipping arrangements, just reach out to your friendly customer rep.

See below for sale info!

One more thing: FedEx delivers only to physical addresses and does not ship to PO boxes. So, if you chose FedEx and provided a PO box as your shipping address, we won't be able to ship your order. But don't worry, our top-notch customer service team will contact you to sort things out. Just note - USPS does ship to PO Boxes :)

Sales:
During special sales events like Black Friday, Memorial Day, Labor Day, and July 4th, we want to give you the heads up that due to high volume, orders may ship by the end of the following week. Rest assured, we're doing our best to get your Chaser treasures to you ASAP!

Need more information? Reach out to our fabulous customer service team at web@chaserbrand.com. They're always happy to help!

Oh, and don't forget to check out our return policy in our customer care FAQ.

Thanks for being part of the Chaser family!

 

chaserbrand.com accepts the following payment options: American Express, Apple Pay, Afterpay, MasterCard, Visa, Shop Pay, Venmo, PayPal, and Meta.

The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.

chaserbrand.com only accepts one discount code per order.

Chaser will honor a 14 day price adjustment period for items purchased at full price from chaserbrand.com.

We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

Chaser will price match other retailers - link to product is required to verify price.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.

SALES/PROMOTIONS

Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.

Offer not valid on ANY previous purchases, or towards the purchase of gift certificates.

Prices and availability are for a limited time and subject to change without notice.

Offer is exclusive of taxes and shipping.

PROMO CODES

Only one promo code is accepted per order. This includes loyalty codes, free shipping codes, etc.

Chaser is sold in hundreds of boutiques across the country, and in department stores such as Bloomingdales, Revolve Clothing, and Nordstrom.

Our partners would love to see you! Click here to find a location near you.